Hi Don,
I have the original uniden software and proscan software. I have done a factory reset (2,9,Hold Power on) and then tried to upload the program from uniden software and after i turn off the radio and back on it goes back into mute mode. the mute goes off if i hit the mute button. the weird thing is i bought my second 796 this summer and i did not have the mute issue until i started using the software. now it always powers on in mute mode just like my first 796. any other thoughts?