Try 800 620 7531 Sent from my Samsung smartphone

I am not familiar with a Bluetel software so I can't tell you about the Readings you're getting that way You might also want to contact Uniden customer service at 800-620-7531 maybe they can shed some

I have the manual for the scanner that is a copy of the manual there is $7 that include shipping and you can order it right online at bearcatoutlet.com Sent from my Samsung smartphone